[sauceop]

If you're running IT for a major corporation and you have an issue with your OS that prevents your business from operating, what do you do? Hope that your IT team figures out an issue they've never seen before in code they have no particular expertise in? No, you want to be able to pull in people who actually know the technology and have seen it all before.

[spectre256]

Right. It would have been be clearer if I sad people pay RedHat for the promise that they quickly make a patch for any issue available, and that they know how to identify which patches are relevant for any individual customer.

What's the joke where someone fixes some machine and charges $1000? Their cost breakdown was:

turning a knob: $1

knowing which knob to turn: $999