[ddebernardy]

Similar experience here. When I first discovered Segment there was a free plan, the value was clear (install just one script + ability to replay), and there were affordable plans for small businesses. So I recommended using it right left and center.

I get the reasoning behind the price change, and I presume it was good for their bottom line, but it felt like extortion.

The current prices are still a far cry from what they were back in 2015 [0] and the most valuable feature (replaying historical data) now seems to be enterprise-only. It still looks like great value once you reach a certain size but I'd be hard pressed to use this new startup offering or recommend a client to do so.

On a more strategic note, the door seems wide open for another Segment-like startup to capture early stage businesses. The only thing that might be saving Segment in this respect is that Google isn't suggesting a competitor when you type "Segment vs" -- yet.

[0]: http://web.archive.org/web/20141231114510/https://segment.co...