[gpm]

> there is no denying that it's the quicker and cheaper method

Yes there is. One of the primary motiations some companies have for forcing abitration is to make claims that would usually be covered by class actions prohibitively expensive to pursue. Recently that has backfired for Uber with 12,500 individual actions being filed against them [0].

Also, when arbitrators actual go ahead and do things properly with discovery and all, the costs can be greater than court because instead of the taxpayers paying for the judge the parties in the suit do, e.g. [1].

[0] https://www.reuters.com/article/legal-us-otc-uber/forced-int...

[1] https://www.employmentclassactionreport.com/flsa/eleventh-ci...