[rm999]

I've used Segment at two companies in a row (in both cases they were implemented at early stages before I joined). It's a good product with broken pricing. They charge insane amounts of money for add-ons and seem to get exponentially more expensive as you grow. My recent renegotiation with them was the most painful experience with a vendor in my 12 year career.

I want to like Segment, I really do. But until they change their attitude I strongly recommend against using them. Especially for startups, because it's not easy to get off once you deeply integrate Segment into your stack.

[jameane]

Had a very similar experience at a previous company as well. At the end of the renewal meeting, we left with no indication our issues would get solved and a quote for a 4X price increase. We churned.

[ivolo]

Thanks for your feedback, "painful" is not what I like to hear. If you're willing, will you send me an email ilya @segment.com, would love to get details.