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by formatkaka
2673 days ago
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To make the product better, we require information about how the user interacts with it. What about if we: 1. Save data anonymously.
OR
2. If we have to save some data, we give them an option to access what we have saved. something like 'Data Settings'. |
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2) If they do consent, consider every individual part of data you save. Do not save complete user sessions, instead, before doing anything, decide what you want to test, which information you require to do so and then save only this information. E.g. (using the example elsewhere) if you want to check how long people stay on individual pages, collect a signal on each page how long the user stayed on this page (and nothing else).
3) Anonymize the data as quickly as possible. For the example above, do not store data for each user how long they stayed on each page. Instead, have one counter per page which is incremented by the time the user stayed on the page (and the individual time subsequently immediately discarded). This way you can still figure out which pages are left early but you cannot tie this data to any individual user.
4) If you want to look at individual user sessions, pay people to use the website while you stand behind them (physically), do not collect data from random customers.