[hn_throwaway_99]

To be honest, it was the author who I felt like, while perhaps not an asshole, showed a pretty intense level of oblivious immaturity.

I get it, the other guy was a jerk, especially to someone who was maintaining an add-on for free. But at the point where the author responded with the "Sorry, I don't agree with that," he should have left it at that and moved on. Who cares what some rando on the internet thinks about your product? Instead the author decided to go into vindictive mode and leave the negative review, and then leave this whole blog post, which does the author no favors. To be honest, to me the cringiest part of this article is it feels like the author is trying to project how virtuous he is, when, at least for me, it had the opposite effect.

[quickthrower2]

Totally my thoughts. Plus I thought the email asking him to take down the reviews was fair and respectfully written. And leaving reviews for businesses you’ve not been a customer of is in bad faith.

[DarkWiiPlayer]

To be fair, he made clear in the review that it was about something personal, and everything he said might be of interest to potential customers depending on the type of busyness. And while that particular email was somewhat more respectful than the others, they didn't even spell the guys name right, and they should have apologized nonetheless. Childish? Yes. Undeserved? Certainly not.

[aequitas]

For me the author can be considered a supplier instead of a customer. Maybe they don't have a legal contract stating the business relationship. But the business owner is using both the software and support of the author. That it is free shouldn't make a difference here.

[DarkWiiPlayer]

Not really; the user was clearly using the addon privately, not for his busyness, so he wasn't really supplying the busyness itself.

[Topgamer7]

I think the review demonstrates the management of the company. People don't agree with Zuckerbergs decisions, they can choose not to use his product.

You don't like the decisions/actions of management of a company, you choose not to use the company.

You act like a dick bag, and get a bad review. It shows you don't know how to conduct your self maturely. Not someone I would want to go into business with.

[hectorhector]

And honestly, the user's suggestion wasn't bad.

[jik]

The user's suggestion wouldn't actually solve the problem the user wanted solved.

If there are scheduled messages queued to be sent when Thunderbird starts up, then Send Later sends them immediately, before the user has a chance to click any "Stop" button. The only way to prevent that is to delete the message when you no longer want it sent, which is what I explained to the user.

There's also a preference the user could have enabled in the Send Later preferences to tell it not to send messages that are past due by more than x minutes when Thunderbird starts up. So there are actually _two_ different ways already in the extension for solving the problem the user wanted solved.

It's FOSS, I don't have unlimited time to work on it, there are a lot of other more important features I'd be working on if I had time rather than adding a third solution to a problem for which there are already two other solutions.

[mizzao]

Just one troll feeding another troll.

[kichik]

Totally agree. And the clearest sign of that is that the author is the one who cursed first.

[smileysteve]

I agree! Author is the asshole. Could have kept his response as was (make the changes yourself) or not made any response at all.

The author approached a doxxing vs harassment discrepancy, doxxing seems much more uncivilized.

Further, I think the author should consider the features of his software and the people it attracts. Frankly the author could have ended the conversation earlier when the complainant specified that his use of the software was to harass.

[HelloNurse]

Randomly punishing "some rando on the internet" in public can be both a fun, albeit nonconstructive, recreational activity and a way to keep them in line by educating the rest.

If this blog post makes even one jerk change attitude towards open-source software (or about dealing with people in general) coming out as vindictive and hypocritical was an acceptable price to pay.

[Retra]

Trading one jerk for another doesn't accomplish much unless you know one of them personally.