[dontbenebby]

Why would you even record these calls indefinitely, without a deletion schedule?

Were they recording all calls, not just a subset to be audited for customer service?

Why not have an auditor listen to the call live and destroy the recording if everything is done by the book and evidence need not be retained?

[NeedMoreTea]

Medical advice over the phone?

What happens when someone dies, or gets worse? One of the first things you'll want to know is what advice was offered. I would imagine they had to record all, and keep for some preset period.

[dontbenebby]

Oh yeah, I don't think it's weird that it's recorded, but having it delete after X days is so simple I'm shocked it wasn't implemented in a Nordic country w/ strong privacy laws.

On the upside, at least it's probably harder to sift through that data to find embarrassing and/or sensitive information than if it was textual.

(This is one reason that if I'm having a personal issue, I prefer to do a voice call with a friend rather than use IMs like many in my generation are so fond of)