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by staticautomatic 2683 days ago
I was a long time and frequent user (started back when you'd text an address) but quit Uber over a software bug. Was a surge pricing day. I was asked to type in the multiplier, which was 2.0. After the ride, the receipt showed a multiple of 2.1 or 2.2 and a charge accordingly. The support people insisted that I had agreed to the higher multiple (and probably assumed I was some jerk who didn't understand how surge pricing worked). Fuck that. Game over.