[dmeagor]

The problem with most of the cool toys like intercom is that they don't scale for freemium SAAS companies unless you've got a ton of investor cash to burn through.

We trialed freshchat/desk for few months but their app was very buggy and in one instance actually broke our (kwiksurveys) angular backend when their site went down due to some dodgy event hijack code if I recall.

We then found helpscout which I highly recommend as a low cost intercom alternative. The helpscout UI is great and the support team was faultless. It doesn't have any of the automation of intercom so we pair it with activecampaign until I can find something better.

On a related note we're about to sign up with chargebee as chargify / recurly want to bill 6x as much for a near identical if not worse product. If it's two things I hate it's a turnover tax, and having to have a 30 minute chat with a sales consultant.