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by dspillett 2692 days ago
If you've ever had to deal with customer problem reports, you'll know that isn't just people using SO and related sites.
1 comments
kashyapc 2692 days ago
Yeah, as someone who has to deal with bugs from systems layer to userspace, a non-trivial chunk of reports (not from customers per se) are: "crap blows up, please figure out".

FWIW, some four years ago I wrote this for this "bug filing recommendations"[1] guide for the OpenStack community when triaging lots of bugs.

In my experience, the most and informative and delightful bug reports I've ever come across are from Japanese customers. And obviously, I prioritize those bugs that are competently written.

[1] https://wiki.openstack.org/wiki/BugFilingRecommendations

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jjeaff 2692 days ago
My most common from end users is, "it won't let me..."

It won't let me login. It won't let me change my profile. It won't let me go to the page I want.

Such a waste of time. Two seconds of thought should allow anyone to realize that is not enough data for me to even begin troubleshooting your problem.

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