[dpcan]

Okay, so say you switch banks. How do you have ANY idea if your new bank is better or worse? Are you going to ask customer support? They barely know how to access your account let alone the technical layout of their data centers.

[zepearl]

I know that both Switzerland and Singapore have at least "soft" guidelines (no direct retaliation if you don't adhere to them, but frown upon if you don't) about the HW (including buildings & workplaces) & SW and personnel setup required to remediate a potential catastrophic failure of the data centers and/or key-employee's office building.

Example of high-level guidelines (Singapore): http://www.mas.gov.sg/~/media/resource/legislation_guideline...

I think that in Switzerland all major banks test their disaster-readiness (by switching everything to their secondary datacenters & working locations) of all critical applications/software-layers and employees at least once every 3 years - reaction/recovery times depend on the criticality of the service provided by the person/application.

[cybercontrol]

2017 Bank of America had a similar outage,