[NeedMoreTea]

It is so much easier to get a refund in Europe if being stonewalled on support. The legal liability rests with the retailer (Certainly in the UK, I think it's EU wide), and there are the concepts of "merchantable quality" and "expected life" that vary depending on the product and cost. Plenty of case law establishing those as quite high bars. If they ever get problematic quote the magic words of the title of the Act. Refund usually agreed, even at 6 or 12 months, sometimes much longer.

That's after the UK took a step or two down in consumer protection in adopting the EU regulations.

Where we do less well, particularly among the younger generation, is a belief that 30 day return windows and other such fairy tales actually mean anything legally speaking. I think that might be thanks to reading so many US perspectives online.