[8ytecoder]

And riders get their cheap rides. Why are we not blaming the customers who can simply choose an alternative even if it's less convenient. We don't need Uber or Lyft or Instacart or Door dash. Why are these companies even in business after breaking laws repeatedly and with impunity? May be there lies the answer. If customers don't care enough to put a dent why would the business people care about it?

[dv_dt]

The customers don't have perfect information of a company's full behavior and dealings. Fully checking every company you ever interact with would be exhausting and nonproductive - so people rely on news and word of mouth, but even then the information doesn't reach every potential customer.

Companies that facilitate business checking, have their own problems too. E.g. yelp, BBB, et al.

[8ytecoder]

These infractions have been in the news forever though. I agree with you but this is not either or. Yes, the business decisions have to be better but when there's no blowback - nothing material at least - why would we think the behavior will change?