[grawprog]

>This encapsulates what is most wrong and abhorrent about US customer service.

It doesn't help that the majority of 'US customer service' isn't actually located in the USA but outsourced overseas. The Philipines handles a lot of T-Mobile and Verizon's customer service calls.

They have strict rules to make sure customers don't find out about this. To the point where employees will be fired if they're found speaking their dialect near any phones.