[onlyrealcuzzo]

Cool, yeah, I figured it would be a lot trickier with Gmail, and it seems like you guys are taking advantage of some Slack UI features.

Jira is the only tool I use that you mentioned, and as far as that goes, I'm not really sure what I'd take action on. I get a bunch of notifications about ticket updates, but I mostly ignore those. The one thing that would be pretty awesome -- which I think Atlassian already does, we just don't have it configured at my company -- is to be able to respond to comments from Slack.

[sachin18590]

yup. makes sense. Jira does provide those. The main element missing in native slack apps is the ability to send data across different integrations. So, some cases where a cross channel support that we provide might be handy is if you want to create jira ticket from email, update sheets from jira notification, reassign tickets and update calendar based on email etc, but not sure how often you will need something like this. but if you do, let us know and I can reach out to you directly.