[wil421]

Microsoft has had at least 2 major Azure outages that affected their SSO product. My system was unreachable by anyone but admins. Our systems engineer couldn’t do anything but wait on Microsoft to fix the issue on their end.

[bharrison]

We spent ~4 hours troubleshooting an Office365 deployment before realizing the SSO outage was the cause.

The simultaneous fury and relief when we successfully logged users on the next day having made no functional changes was a watershed moment in our self-hosted services commitment.