[ndnxhs]

The printers are probably such low margin items that its worth losing your sale so they don't have to spend the time setting it up. Most people don't care what the quality is as long as its not terrible so they will still sell a lot.

If you were buying 100 business printers I bet they would be happy to give you a demo.

[Sylamore]

This is probably true, especially the newer models with ink tanks that come ready to print 700+ pages out of the box as those won't move as much ink for the stores. I know at least Staples uses ink attack rate as a metric for employees.