That all makes sense, but it doesn't explain why shipping workers would be EXTRA careless with items marked fragile. I would expect equal carelessness with all packages.
I believe it does:
"Retaliatory action isn't seen as an inconvenience against the customer, it's a middle finger to corporate. You treat us like shit and we're going to make you feel it too, proxied through customer complaints about broken or missing items"
As a customer, if my box arrives smashed I am angry.
If my box arrives smashed with a "Fragile" sign printed on it, I feel insulted.
I guess in the second case the complaint is going to be worse and the reputation of the shipping company damaged even more ("They can't even deliver a 'fragile' parcel properly")
As a customer, if my box arrives smashed I am angry. If my box arrives smashed with a "Fragile" sign printed on it, I feel insulted. I guess in the second case the complaint is going to be worse and the reputation of the shipping company damaged even more ("They can't even deliver a 'fragile' parcel properly")