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by eeeeeeeeeeeee 2695 days ago
I disagree. Chargebacks are a feedback loop. If you’re taking care of your customers and being transparent about how much and when you charge them, surprise, you won’t have bad chargebacks rates.

If you try to blur that grey area and tilt towards deception (“maybe if we don’t tell them when it auto-renews, our churn will decrease”) then you deserve every single chargeback you get.