[lolc]

Just because something's technically feasible does not mean we should expect it's being done by a shop we're doing business with!

Apparently we don't have the same standards as to what constitutes deceit. To me it's enough when the chat is asymmetric in that the agent's typing is not visible until they send it but the visitor's is relayed immediately to the agent. If visitors could watch the agents type they would understand that their typing is visible on the other end.

> Presumably some of the motivation is to enable faster responses to client queries.

Sure. Then why not offer the same privilege to the client? If it's so beneficial?