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> My comment above says many would judge it not worth it to do the transport twice if the repair were free.

Many would judge it not worth to do the transport of the new TV once if the TV were free. Whatever. Comparing apples to oranges is still comparing apples to oranges.

> I’m not sure the business model you’re imagining where a repair and two-way transportation would be free (or even sub-$200 in the US).

I'm not sure the business model you're imagining where just the repair is free either, but that's the scenario that you made up, and I simply made it so it wasn't comparing apples to oranges (namely, one option where the customer has to do the transport themselves vs. one where the transport is done by the company).

Now, as for two-way transport sub-$200: What would be the reason why that would be so fundamentally impossible? The direction to the home is essentially the same as delivery of a new TV, right? And I doubt that Amazon pays anywhere near 100 bucks to get the new TV delivered to you? More like 20 to 30 bucks maybe? So, why would picking up a broken TV from home and delivering it to the nearest repair center cost 170 bucks?