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by dare0505
2698 days ago
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There was a recent story on HackerNews about the New York Times, which cut off ad exchanges and still kept growing revenue. https://news.ycombinator.com/item?id=18920079 I wonder if it's a similar thing about the supposed benefits companies thought they were going to get about limiting the customers "right" to repair their products. On one hand, the benefit look "obvious", yet when you take into consideration the second-hand effects (like bad publicity, people getting frustrated by the inability to repair and getting a cheaper alternative) my guess is the costs were bigger than the benefits. |
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If you plan not to repair you can skimp on all sorts of things (fasteners that break when you open them, clips that snap off, you can pump glue in etc) that actually lead to complete failure.
It's annoying, it's also hard (though the internet has helped) to get spares for things I can remember my father having no issue getting spares for, cooker elements, washing machine controllers and the like - I can remember when white goods came with a manual that had part codes to order those things in the back and I'm only 38, it's almost a form of learned helplessness.