[skh]

Wouldn't that be 10 additional minutes in the thermal bag? If it sits waiting for 10 minutes for the rest of my order wouldn't the time in the thermal bag be in addition to this. Also, in the U.S. delivery in my experience with others doing this is that is takes more than 10 minutes for the driver to pick up the order. Then another 10 - 20 minutes to deliver. To me this ruins the meal. You don't get a nice presentation and the food is way colder than the chef intends.

[tragic]

> To me this ruins the meal.

But at that point you're basically just objecting to all delivery food ever. Which is fine but, like, you are aware that it is a huge industry and has been for decades and people do like it? Convenience trumps artistry (and optimum temperature) for many people a lot of the time.

[Dayshine]

Deliveroo orders generally get rushed out from my experience sitting in restaurants waiting for my sit-down meal to be served.

"To me this ruins the meal"

shrug, I'm not sure what you're expecting anybody to say. I can't really change your mind on what is hypothetical situation for you. I've ordered plenty, it's generally no worse than the quality I would get in the restaurant (other than the presentation in a bespoke takeaway box not a plate).

Also, what kind of presentation are you expecting for a burger anyway? It's a burger, with some artfully surrounding chips? Ordered to go, it's a burger, with the chips in smaller box instead of surrounding the burger.