[tyfon]

I do not use Deliveroo but what sounds like something similar in my area.

I live 20 minutes outside of a small town in Norway and the restaurants/kebab shops don't generate enough take-away business to provide this service themselves.

There is another company that does that for them and services all making take-away possible at all.

Now this company actually operates with a time guarantee, that is if the food is not delivered within an hour or if the order is "refused" due to reasons the OP touches on you get your money back.

I've yet to have any that happen to me, possibly because it would actually be bad for those delivering.

I could drive and pick it up myself, but sometimes you just want to be a couch-potato and be lazy!

[bosie]

genuine question, how can food stay warm/fresh if you have to drive 20-30 minutes with it? how often do you get the food cold?

[tyfon]

They have special thermal packaging. Usually when I get the food it's so hot I have to wait a bit before eating it :)

[nopriorarrests]

At least in my town, thermobags are the thing. You can even get a hot soup.