[stevenacreman]

I personally don't really understand this approach. In fact, this approach annoys me.

In this situation I feel like the product has already wasted my time and now people are contacting me to waste more of my time.

The blog is really detailed and includes screenshots. You could fix the obvious issues and then follow up with an update once it's released.

[toxicbakery]

In the opening paragraphs I stated it was my hope that this gives me a gateway to communicate with someone that isn't support and isn't the void that is their robot response issue tracker.

That said, they generously reached out to me and appear to genuinely be concerned by my experience. I plan to keep posting as I run into issues and also as they correct my mistakes and also solve my problems.