I use this to send messages to the agent that won't be recorded in the transcript because I delete it after typing it. Not sure if it has gotten me better results from the agents but it's fun to do.
Because I'm a fast typist, I sometimes swear at people and then delete what I have typed as a cathartic exercise if they're being annoying. I've done it since I was a teenager. It's like second nature, probably because I do it in my head too.
It's unsettling to know that a customer service agent would see that and think I'm being impolite.
It's unsettling to know that a customer service agent would see that and think I'm being impolite.