[JustSomeNobody]

Google doesn’t care. They offer their products, generally, for free. They don’t owe you any customer service at all.

Edit:

> > If a journalists says something incorrect about me, I can complain to him or his newspaper/magazine, and this will be taken seriously; indeed most journalists give me an opportunity to fact-check anything they say about me before it is published. If Experian says something wrong about me in its credit report, I can report this and they will take this seriously. In fact almost all organisations which give out information about me allow me to complain and point out problems. Except Google, who clearly doesnt care.

That's what I was commenting on.

[zapzupnz]

This comment does not correspond with the content of the article. The blog writer is discussing the way that Google's algorithms are faulty, presenting false information quite high in search results. This has little to nothing to do with customer service; this is about the ethics and responsibility of algorithms that present information to vast numbers of people.

[JustSomeNobody]

> If a journalists says something incorrect about me, I can complain to him or his newspaper/magazine, and this will be taken seriously; indeed most journalists give me an opportunity to fact-check anything they say about me before it is published. If Experian says something wrong about me in its credit report, I can report this and they will take this seriously. In fact almost all organisations which give out information about me allow me to complain and point out problems. Except Google, who clearly doesnt care.

That's what I was commenting on. This quote came from the article.

[zapzupnz]

I see, I apologise. Although, I still don't see that the original comment made responds to the main point that the writer makes, that Google has a responsibility because their data, correct or not, is presented to such a huge number of people. Whether the product is free or not has no bearing on their responsibility to society given their size and influence.

[anonytrary]

He was probably responding to the clickbait title, which uses the phrase "telling lies" as opposed to the more apt phrase "spreading misinformation".

[ClassyJacket]

This doesn't logically follow. I don't charge you money for anything, but that doesn't give me the right to slander or libel you. This case isn't as extreme but the principal is the same.