[dj_brown_sugar]

I'm curious how it actually saved you headache and support calls? Your general process of switching them over was well thought out, but I can't see how this really helps either of you.

In my experience Linux requires a lot more command-line tweaking and such to get basic things working, but then again that could be for my more advanced use cases.

So the only benefit I can see is that it is more privacy focused and safer than Windows, but at the cost of a limited application selection (through the Ubuntu App Store at least).

[gnulinux]

There are tons of people using linux distros who don't even know command line exists. One time I was helping my friend to do something. She studies design and is basically computer illiterate. Somehow she was using Ubuntu, not sure how that happened but she claimed to be very happy. Anyway, the problem was super simple, but as an i3 archlinux user I literally never use GUI so I fired a command line and solved it in one line. She was perplexed and wasn't really sure what just happened. She didn't even know what command line is. Anyway, to be more helpful, I also managed to solve the problem by clicking buttons...

[mrweasel]

>In my experience Linux requires a lot more command-line tweaking and such to get basic things working

I don't think that true if you just need a browser, email and an office suite. One key element could be hardware, I still feel like desktops are a better choice than a laptop, in terms of getting everything working correctly.

[l1am0]

I have no clue why, but Linux (with the current Ubuntu) setup crashed a lot less than Win 10.

As I mention in the blog post, sure it is not suitable for every situation. So if you have an advanced use case, you need to do more tweaking. (I do this with my own system as well)

But for my parents use case it worked out of the box. And installing a new printer did work flawless because of CUPS :D