[altsyset]

As with most users people don't know what they need. For example, in this situation, wouldn't a website to demonstrate what is being done be vital? Wouldn't the software engineer setup volunteer registration page? A donation page? Etc etc Wouldn't they benefit with some kind of database about the infected people? What help they already received and what not? Etc etc I think the whole aspect of software engineering is not understood yet.

[Armisael16]

Historically it seems to be the other way around - software engineers plunge in with ideas for how to help and wind up producing something unusable, because they don't have any experience with the problem domain.