[michaelwda]

You're right on #2.

To clarify, any clients I have that behave that way are firmly out of the SMB segment (or have grown to that point as we have worked together), seem to be in cash-flow heavy industries like manufacturing or construction, and we've been working together for several years.

I think you made the point I was going for - it may be more hassle than it's worth to do work for a client that makes a fuss over $2200 vs $2000.

[Jach]

What's your strategy to avoid future work from such clients? I've thought the contract should include creating documentation for maintenance (e.g. login details to various services to update payment information or software versions or whatever) that the business can keep secured and that while you can be reached to perform certain kinds of maintenance at some fee you aren't obligated to. I had a friend in freelancing who self-hosted everyone on his own servers and charged an ongoing fee, though if I were a client I'd be nervous if the freelancer decided to raise their fee for the understandable reason that maintenance costs can increase.