[hessproject]

I stopped using Wag due to their terrible customer service. I had an incident where a walker, despite explicit instructions, did not put my young puppy (~6 months) back in her crate and left her free in the apartment unsupervised. The walker report card said "I saw you said to crate her but she looked thirsty so I left her out!".

I called several times where they said "we tried to contact the walker but couldn't so we can't help you". So I had to leave work early and still came home to a torn up couch and plenty of chewed up plastic that had to be surgically removed by a vet. Wag compensated for this by trying to offer me a "5 dollar credit for your next walk!"