| More meetings seems like a bad cliché, but it's really the most impactful activity. Meetings with customers (internal and external). They need to trust that you:
a) understand their problems
b) will commit to a service level agreement
c) will convey the needs to your team Meetings with team.
1:1 with each member at least once every 2 weeks. Make sure to understand their personal situation. SO's name, kids, anything going on that might risk churn. Make sure they are aligned with customers needs.
Empower them to meet with customers directly and form their own solutions. Follow-up on their concerns and "surprise" them with actions that show you were really listening. Pipeline
Always be recruiting, refining job descriptions, interviewing, and hiring. Technical Strategy
It's the thing technologists love most. But at Sr Management level you're empowering teams to choose frameworks/languages, building alignment, and helping them make decisions to move forward. Note that I don't mention politics in any of the above. If you gain the trust of customers and employees in 1:1 meetings above, this should preemptively mitigate politics. |