| My job changed from doing all the things to (a) picking which things should be done and (b) making sure that all those things get done. We use a ticketing system that enforces a minimum amount of process and otherwise stays out of our way (RequestTracker, highly recommended). I keep the master project list in a text file. We have a weekly status meeting where the master project list is 80% of the agenda. The meeting usually lasts about 30 minutes unless we have something particularly deep to discuss, design or dispute. We keep in close contact with our chat system, email, and in-person meetings when people feel like they need them. Every morning I review: - tickets generated by alerts. Did they get handled properly? - new tickets from users. Have they been picked up? - master project list. Does anything need my expertise? Throughout the day I look for signs that I should help people with their tickets or projects. Occasionally that means solving the problem for them, but usually it means pointing them to the right documentation or acting as their rubber duck. Another chunk of my time is spent in diplomacy with other people in the company and sometimes with customers. |