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by chauzer
2712 days ago
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Just to add another +1 on the poor AirBnb customer support... I rented out my place on AirBnb for 3 weeks and it took nearly a month before I received my payment from AirBnb. I filed a support ticket with AirBnb and the support person was extremely slow in responding, sometimes taking 2-3 days for a response. I had to tweet at AirBnb publicly and post on their public FB page to get responses. I looked up the AirBnb customer support rep on LinkedIn and looked like AirBnb has a good amount of their customer support staff abroad in Asia. Their support team told me it was an issue on their end but wouldn't go into details. It was obviously an issue when i went to the billing section on AirBnb and saw 500 errors when using Chrome's debugger to see the traffic. I was close to just tweeting at AirBnb Engineering to offer some help to fix their bug when I hadn't been paid thousands of dollars for putting my home on AirBnb for a month. It finally got resolved and I got a couple hundred dollars in AirBnb credit for my troubles. |
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