[luckylion]

> Would you say that that employee should receive the same amount of tolerance and sensitivity as the one who was afraid of flying?

It depends on how much I think about it and who is asking. If anybody who isn't academically interested is asking: Of course not, how dare you even present this idea! Otherwise, starting from the lack of free will, why are we judging them differently, and aren't we claiming that one made a conscious choice to not talk to gay people while the other didn't make a conscious choice to not fly? I'm with you that norms and traditions provide a clear answer, one that I'd most likely give as well intuitively. (And I'd be very surprised if you couldn't treat both with similar methods; neither is treated by firing her.)