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by ehsankia 2715 days ago
it costs $xxK to buy a car. It costs 0$ to use Gmail, Drive, Youtube, etc. These two are not gonna have the same level of customer support. Fi is a paid service, and I do expect it to have a better support (which in my own experience, they do), but to compare Google as a whole to Toyota doesn't seem fair.
2 comments
wpietri 2714 days ago
Fair or not, I think it's accurate. If it costs $0 to use something, you're probably not the customer. You're the product.

I agree Fi is different, and I think it's reasonable for you to want better support. I'm saying that since Google is not used to lines of business where they actually have to care about every user, I'm saying it's unsurprising you won't get it.

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dhimes 2714 days ago
Your parent's point though is that with the free offerings, you're not the customer. Google's advertisers are.

With the paid offerings you are the customer and comparing Google's CS to Toyota's or anybody else's is entirely fair.

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ehsankia 2714 days ago
To which I agree. Fi should and (normally) does have much much better customer support than average free Google products.
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