[yumraj]

My kids' pediatrician was part of a small office, which merged with a larger office that is affiliated with a large hospital and hence uses EPIC. She used to take hand notes on paper and was quiet efficient when she was with the smaller office. After the move I have seen her struggle with EPIC, and then recently hire a medical transcription service and be followed by a person taking notes so that she can focus on the medical stuff. And, of course I have no idea if the quality of her notes has suffered.

[organsnyder]

Believe it or not, Epic is one of the more provider-friendly solutions out there, according to many providers I've talked with (I work in the healthcare software industry).

[JshWright]

Epic _can_ be not as awful as some (it's still a far sight from "friendly" in my opinion). The problem is that it's highly customized in each installation, and the vast, vast majority of them "customize" it in very provider-unfriendly ways (tons of irrelevant required fields for billing, etc).

Even in the best case scenario though, it's a lot of clicking around to find clinical information that may be relevant to a patient (which means it can often go unnoticed).