[MicahWedemeyer]

For most consumer-facing sites, I think paid support is a non-option, and might even drive people away. The users tend to treat these services like they would a utility company, albeit, a free one. They just expect it to always work, all the time, and if anything goes wrong it's your responsibility to drop everything you're doing and fix it immediately.

[stackthat]

I agree, although to be completely free either you'll be next big thing (or fairly big) like delicious in this case or you'll have a premium version.

[MicahWedemeyer]

Maybe I misunderstood your initial statement. I thought you were suggested a "paid support" model, where the users pay to get technical or customer support, much like some hosting companies charge.

By "paid support" did you just mean premium accounts? If so, I 100% agree that premium accounts are a great idea.