It also helps to have them as a conduit for your communications to other doctors. It’s sad that you have to pay someone a lot to (partly) forward your emails, but it works.
If responding to internal emails had a billing code, I think they would fight over who gets to respond.
I work in the public sector of Denmark, and I’d recommend doing this. The companies who hire actual domain knowledge and listens to it are simply miles ahead on making software that doesn’t suck for the end-users.
It would be better if we allowed departments to build their own software, because our in-house software is honestly the only stuff that truly does the job right, but I don’t see that being prioritised. So having contractors hire a few doctors is probably the best we get.
If responding to internal emails had a billing code, I think they would fight over who gets to respond.