[jik]

>More bugs and the support was horrible.

^^^Yes, this.

In 2018, we reported nine different substantive security holes to LastPass. At least two of them were security issues. All of them took far too long to fix; some of them still aren't fixed.

There's a tenth bug which impacts many of our users on a regular basis which we haven't bothered to report to them because by the time we started running into it, our users were like, "Meh, whatever, that's just LastPass being LastPass." It's not good when you stop reporting bugs to a vendor because you've become convinced that they just don't care.

They've had 12 outages of varying severities and lengths in the past six months.

Pretty much every time I reported a bug to them -- and believe me, most of my bug reports were extremely detailed and often included videos or screenshots demonstrating them -- their first response was, "Try uninstalling and reinstalling your plugin." I hate that. HATE, HATE, HATE it.

[e40]

I don't have access to my account anymore, but once I scrolled through my tickets, that I had created over the years. There were like 50 of them. Hardly any of those I felt good about after they were closed.

I've had maybe 2-3 with 1Password, and all but one was resolved quickly and satisfactorily. The one that wasn't: them telling my Basic Authentication dialogs would not be supported any longer. (The same response from LP, just before I quit them.) I can't really hate on either for this, since BA seems to be quite insecurely done and changes all the freaking time in Chrome (it broke regularly when LP supported it, due to Chrome changes).