[AzMoo_]

Yep, this is a common complaint and it's starting to be addressed. An example is Lexus have introduced Lexus Plus which is a program that offers zero negotiation and a single point of contact. Problem is there's a non-significant portion of the customer base that wants to negotiate and enjoys the experience of going around between different people in a dealership. For a big purchase like a car they want to feel like they're being given options and a say in the price. Retaining the experience they enjoy, but providing the opposite for others is a challenge.