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by chrissnell 2741 days ago
Does Amazon still use OnTrac? I had countless delivery issues with OnTrac when I lived in Tacoma, WA. I'm not even kidding when I say that 50% of the packages never made it and another 20% made it many days after their online status said that they were "delivered". It was truly the shittiest package delivery system I've ever seen. It wouldn't surprise me at all if this guy worked for OnTrac and that OnTrac did have some kind of incentive which encouraged this.

I would have had more reliable delivery if Amazon simply gave the packages to a meth head on a BMX bike.
2 comments
llama052 2741 days ago
OnTrac is the worst, in Palo Alto the Ontrac guys would drop off every single package they had from Amazon at our Apartment Leasing office after they were closed, so you'd often find 5+ packages sitting on the doorfront in the evening, instead of delivering the packages to the apartment locations (which are clearly labeled and very public)

Now in Oregon I ordered winter tires, Ontrac marked them delivered on the delivery date but never actually dropped them off, later and they decided to deliver 4 days later once I complained to the Shipper.

It's all anecdotal but the moment I see anything delivered by Ontrac I just assume it has a 50/50 chance of being actually delivered.

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ohazi 2741 days ago
> It's all anecdotal but the moment I see anything delivered by Ontrac I just assume it has a 50/50 chance of being actually delivered.

USPS does this in my area. I'll frequently get packages that are "out for delivery" switch to "delivered" at around 7:30 - 7:45 PM or so. Then they'll show up the next day.

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irrational 2740 days ago
During the past year, I’ve been getting a photograph on my front porch of the package sitting there along with the delivery notification (I live in Washington county Oregon). I assumed everyone was getting these notifications.
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bonestamp2 2740 days ago
I only get those photos when it was delivered by AMZL (Amazon's own delivery service). I don't get photos when it's delivered by USPS, UPS, Fedex or OnTrac.
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flexer2 2741 days ago
They still use them although where I live it just seems to be for larger packages. Most stuff is delivered to me by Flex drivers now. I agree, though, they are the absolute worst.

This guy was probably just a Flex driver. I’ve had bad experiences with them, too, but OnTrac is much worse.

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