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by _jal 2745 days ago
> They're under no obligation to

Of course not. Yet.

> How many times does a company need to say sorry

I don't care about 'sorry'. I'm not even sure what it means for a corporation to 'say sorry'.

I know what it means for humans to apologize for something serious. That involves taking responsibility for the bad act, being willing to honestly, candidly and forthrightly discuss the problem in question, take concrete steps to attempt to remedy the injury, and demonstrate how one is trying to make sure it doesn't happen again.

So when called out, FB management reflected upon their actions and came to the decision that facing up to it like adults is the best policy: https://www.theguardian.com/technology/2018/nov/14/facebook-...

> Plus the foreign interference is overblown

So FB can prove that. They can show a trustworthy third party[1] evidence that what is currently publicly known about that situation (which is not their only scandal by a long shot) is the full extent of what happened, what they're doing about it, and state in a non-weaselly way that they understand the importance that we don't find out later they're lying again. Sunshine and some time is a magic combination.

But of course, nobody's under an _obligation_ to attempt to regain trust. And given that nobody really expects current management to willingly give up power, I predict that they won't attempt it, because they've shown no material change to their overall behavior at all so far - in fact, they keep doubling down on sneaky, nasty and dishonest to try to keep pushing forward with their plans.

So I predict that they'll keep trying to obfuscate their way through the news-cycle, only later for it to be shown that whatever it is this time, it was worse, and in ways nobody even previously considered. Until they blow something else sufficiently important up that 'the mob' (AKA the rest of the folks on this planet who are sick of jerks blowing important things up, AKA FB's feedstock) decide that's gotta stop.

I also predict it won't be 'the mob' with torches and pitchforks. It'll be the one with Bloomberg terminals.

[1] Given that they have serially obfuscated, to outright lied, to hired firms to spread antisemitic smears against critics, nobody in their right mind would trust anything self-interested said by Zuckerberg or Sandberg.