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by lolc
2744 days ago
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Saying you know when you don't is a lie. Instructing people to say they know when they don't is instructing them to lie on your behalf. The answer should be: "I can't know." Followed by one of: (1) Let me connect you to someone who can know (2) Let me tell you how much it costs to find out (or 3) Also we don't care. That would be honest. Not saying it's easy. |
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Because, in that case, the intent of the statement is to deceive. If the intent of the statement is simply to not set an expectation that can't be guaranteed rather than to intentionally deceive, then it's not a lie, in my opinion.
I work in audio editing and recovery/enhancement and there are situations on a regular basis where we tell customers that their audio can't be recovered. I don't think we're lying to customers in saying that despite the fact that, in some cases, we may be able to recover or enhance the audio to the point where it's usable if we invested an exorbitant amount of time on it. In the most literal sense, yes we can recover the audio but in the practical sense and, most importantly, to the customer we can't recover the audio in any meaningful way because they either can't afford the work necessary, we don't have the resources to devote to that work, or we can't guarantee that, even if we can recover it, it's acceptable for whatever purpose they need it for despite being "good enough" for us.