[wftglf]

Fair criticisms! It's true if we'd used Mongo Atlas or something similar it would likely have been a different story - often the MongoDB support spent half the time on the phone trying to work out what version of mongo, opsmanager etc. we were running.

Re criticism of OpsManager - I think this is fair, given the sheer number of hoops we had to jump through to get a functioning OpsManager system running in AWS - no provided cloudformation, AMIs etc. £40,000 a year felt like a lot for a system that took 2 or more weeks of dev time to install/upgrade. The authentication schema thing was a bit of a pain as well, though we were going from a very nearly EOL version of Mongo (2.4 I think).

[dmix]

> often the MongoDB support spent half the time on the phone trying to work out what version of mongo, opsmanager etc. we were running.

That sounds awful. Reading these stories I'm happy I work with small companies without such a huge infrastructure.

[idbentley]

Support at this scale is a hard game. I know some of the guys who work over there, and they make a valiant effort.

Training is exceptionally hard. Databases are hard to manage, and it takes years to learn to diagnose their function on unknown hardware / software.

This all being said, "no provided cloudformation, AMIs etc." is no bueno - not a good experience for the user.

If you haven't used Mongo with WiredTiger, you really haven't used it at it's best.