[throwaway7312]

Our business was on MailChimp years ago.

We were on a paid tier. In 2012 we decided to try sending our own email via arpReach + SES. Once we set this up we asked MailChimp how to pause our paid account. We wanted to stop sending email and return to a free account until we needed MailChimp again.

Their response was that there was no way to do that... I recall it being something like "we do not like" or "do not allow" customers to return to free accounts. You could either keep paying, or delete your account and everything in it.

We'd already moved our MailChimp-collected emails over to arpReach (on our own server). At that point, I just opted to delete our MailChimp account.

Everything was fine while we used them. But that strange incident left a really bad taste in my mouth; it was one I never forgot.

[dan_tyler]

Yeah, MailChimp support is absolutely terrible. And it literally looks like they don't care about it at this point. I stopped using them a few months back and moved to SendX. The experience with their support team has been phenomenal.