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by awj
2745 days ago
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> Any thoughts on how a company should balance good service to users (and false positives) with the need to fight black hats? Charge money. A big part of why MailChimp responded this way is that they have a very generous free plan. With that they can't afford to dig deep on free plans that violate ToS. You'll get buried under the weight of support/vetting for that. Once you start charging even a little bit, the amount of spam/fraud BS you have to deal with plummets. Every hurdle your free plan introduces to blasting out emails adds friction for spammers. Give them enough friction and they'll move on somewhere else. Forcing them to provide a valid credit card before they can send emails is a great way to add that friction. |
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