[dannyw]

Has anyone who pre-ordered the cancelled Librem 11 from Purism got their refund?

I put money down more than a year ago. They didn't meet their MoQ, and so offered refunds or applying it to another product. I chose a refund almost two months ago, and I still have not received it despite many follow ups and shifting deadlines.

I'm concerned that Purism may be having cash flow issues?

[alexeldeib]

FWIW I cancelled a preorder (not the 11, the 15) and I got a full refund very quickly.

[ydrol]

This is the concerning part for me and is why I have been holding off on this purchase (for reference, I check their website/twitter/mastodon for news/updates every second day or so).

The price rise, while making sense, also says to me that they're trying to gain access to more funds now rather than in the future.

[emXdem]

This was my exact experience with their laptops. All of them.

Great that there is a company that wants to do this. Not great that they have 0 transparency around refunds and supplychain.