[stephensonsco]

Price starts at $1/hr billed in 1 second increments. Frequently we charge less than that, since the price is dropped with volume, and that's typically businesses have a steady amount running through them (a few thousands hours). Medium usage scale would be $0.25-0.75/hr (e.g. 10,000 hours to 100,000 hours a month scale). Large usage is around 10,000 hrs+ per day and the price can be much lower per transcribed hour (like $0.15/hr).

That's the ballpark for cloud + batch mode. If it's cloud + realtime it's a little more. If you need it on premise it's a little more (we work with integration partners to do parts of it).

Pricing for speech is interesting since there's more than just how many $/hr in the equation. Usually businesses care about turnaround time, throughput, failover/availability, and a collection of features. So we usually want to talk about those goals and price accordingly to support 'em. I definitely wish I had a better way to frame it than "it's complicated"!

[Donald]

What about custom models?

[stephensonsco]

There's no additional charge for training a custom model when your usage is a minimum of 10k hrs/mo.

[metildaa]

So basically a $10k monthly commit is required to train a custom model? Would it be possible to pay for the training itself if you are a lower volume user?

[stephensonsco]

You can pay to get training at a lower usage amount too.