[PSZD]

> more of a Yelp-like entity

Yelp would also work, if the business concerned cared a ridiculous amount about resolving complaints there. That's the only value - that these particular companies care an awful lot about resolving complaints left with the BBB.

Got bullshitted by Comcast phone rep, skipped straight to BBB complaint since I didn't want to deal with Comcast for hours/days, less than a week later I had their VIP Customer Service department calling/emailing daily until they (not me) got the issue resolved.

Perhaps an FCC complaint results in the same result, but it worked out perfectly for me.